A positive customer experience is crucial to your business's success because a happy customer is a loyal one who will boost up the revenue. the way you think about the customer experience has a profound impact on how you look at your whole business. Customer experience is not what you think, it is not a matter of just owning the customer service department. customer experience is to raise the bar of the business. In the growing competitive world, an excellent customer experience will strongly make a difference for your brand. branding, personalized moments at each point of customer engagement are what market leaders are seeking. Do you know mobile customer service is in the spotlight and customers often defer to social channels when seeking resolution via mobile devices? Sometimes customer churn rocks the boat and you have to hit the nail on the head to know where exactly it has gone disturbed you can go through the article to find out the reasons and enhance your customer experience after learning the trade secrets.